FAQs

Get the answers to our most frequently asked questions here. If you still can't find what you're looking for, contact us here.

About the products


Cultured Biomecare is a revolutionary new approach to looking after your skin. By caring for your microbiome, supporting your skin barrier and optimising skin metabolism, Cultured delivers your best ever skin from within.


Biomecare is better for your skin because it respects and cares for your microbiome and your skin barrier while optimising the skin's ability to protect, repair and renew itself. It up-regulates skin performance to dramatically increase skin quality, radiance and youthfulness. By using the latest actives and ingredients from the world of microbiome science and the bio-tech revolution, Cultured helps skin help itself.


Yes, absolutely. By caring for your microbiome and skin barrier Cultured strengthens the skin and makes it less prone to sensitivity. It also has a calming affect that tackles the causes as well as the symptoms of sensitive skin.


Yes. Our products are safe to use whilst pregnant but if you are worried please consult your doctor and show him the particular product's ingredient list.


No.


Yes. Our bottles are glass with non-toxic, environmentally friendly water-based paint. Our cartons use FSC card and can be recycled too.


All our products are made in the UK.


We advise testing a little product on your wrist before using the product on your face if you have any concerns about allergies. Should you have any allergic reaction stop using the product immediately, rinse with cold water. Please do get in touch as we would love to stay informed of any issues our customers may have and to see what we can do to help.


Yes.. All our products are 100% vegan.


Yes.


Our products expire 9 months after opening.

delivery & Returns


We ship worldwide (except for Australia, New Zealand and USA)


For UK orders on a standard service we expect to deliver your order 2-4 working days from day of ordering. For EU orders, we expect to deliver your order in 5-7 working days. For all other orders, we expect to deliver your order in 7-10 working days.


UK delivery costs £2.95. European delivery costs £7.95 and rest of world costs £10. We also have free shipping when you spend over £70 worldwide (we don't ship to Australia, New Zealand & USA currently).


Yes for the UK only. Orders need to be placed before 12pm in order to arrive the next day. We use a Royal Mail 24-hour Service.


Orders £70 or more qualifies for free standard delivery – this will automatically apply at checkout.


We use Royal Mail for the UK and international orders use a local carrier.


Contact us as soon as possible using the Contact Us form and we'll try our best to help.


Contact us as soon as possible using the Contact Us form and we'll try our best to help.


If you changed your mind on your products for any reason, we'll happily refund your order within 30 days of ordering on our website. Please email us using the Contact Us form and we'll explain how our returns process works and how to return your product.


Let us know within 30 days of receiving your order that you would like to return it.


If an order arrives damaged or faulty please contact us as soon as possible using the Contact Us form and we'll help.


Yes. If you are ordering outside the UK your order will be subject to local customs and import duties, so it would be beneficial to familiarise yourself with your local charges prior to ordering as Cultured does not take responsibility for any extra duties incurred.

YOUR ORDER


To make an account head to: https://www.culturedbiomecare.com/account/register


When you get the the checkout page, place your code in the box 'discount codes and gift vouchers'. On mobile you will need to click the dropdown 'show order summary' to find the box.


We currently accept all major credit and debit card providers, in addition to Shop Pay, PayPal and Google Pay.


Not at the moment.


Yes. You'll receive an email asking you to write a review 2 weeks after your order is delivered. Please follow the link within your email to do so.


Check your junk or if you have gmail, check your 'promotions' folder. If you still can't find it email hello@culturedbiomecare.com or let us know via our Contact Us form.


If you need help or would like to talk to us, we'd love to hear from you. Please drop us an email to hello@culturedbiomecare.com – we will aim to respond to you within 48 hours.