Product

Is Cultured formulated in the UK?

Yes! All Cultured Products are formulated in the UK.

Is Cultured gentle enough for sensitive skin?

Yes, our products focus on strengthening your microbiome and skin barrier, helping your skin become less prone to sensitivity. Our products also have a calming effect on the skin, that can help tackle the causes as well as the symptoms of sensitive skin.

Is Cultured considered safe for Pregnancy/Breastfeeding?  

Yes, our products are safe to use whilst pregnant and breastfeeding. However, we always recommend you speak to your GP before using anything during pregancy.

Does Cultured contain nuts or gluten?

No, however, if you are cautious due to allergies please check our ingredient list before using our products.

Is Cultured Biomecare Vegan?

Yes, all our products are 100% vegan.

Is Cultured Biomecare cruelty free?

Yes, Cultured is 100% cruelty free.

After first use, how long will my product last?

You will can to enjoy your Cultured products 9 months after first use.

Where can I purchase Cultured Biomecare? 

To find your local approved retailer, please visit Store Finder.

Delivery & Returns

Can I track my Cultured order?

Yes, once your order has been completed, your tracking information will be emailed to you on your order confirmation.

Does Cultured ship internationally?

Yes, we ship internationally (excl. Australia, New Zealand & US) 

To purchase Cultured in Australia, New Zealand & US, please visit Store Finder.

How long is UK Standard shipping?

Please allow 2-3 days for your delivery to arrive. If you have not received your order after 5 working days, please contact us.

How long is International Standard Shipping?

Country dependent, please allow up to 4-7 days for your delivery to arrive.  

Please note, we do not ship to Australia and New Zealand – if you are shopping in these countries please visit the store finder

Am I responsible for any custom and import duties?

Yes, if you are ordering outside the UK your order could be subject to your local customs and import duties. Please check your local authority for any additional custom/import charges you may incur.

Does Cultured offer next day delivery?

Yes, if you are a resident within the UK. Available on orders placed before 12pm Monday – Thursday, please select Next Day Delivery at checkout.

I need my parcel redirected to a different address.

Once your order has been dispatched, we are unable to redirect your parcel. Please fill out the Contact Us form. If your order has not been dispatched, please complete the Contact Us form and attach your order number.

Do you offer free shipping?

Yes, we offer free standard UK shipping on all orders.

I need to cancel my order.

If you wish to cancel your order please complete the contact us form here to notify us. However, if your order has been dispatched, we unable to cancel or make any changes. For more information please see our delivery & returns policy.

Order & Payments

I haven’t received my order?

In the rare occasion that you have not received your order after 5 working days, please let us know using the Contact Us form.

Which payment methods do you accept?

We currently accept all major credit and debit card providers, in addition to Shop Pay, PayPal and Google Pay.

What should I do if I receive a faulty item? 

If an order arrives damaged or faulty, please contact us as soon as possible using the Contact Us form.

My payment didn’t go through? 

If your payment has been declined, you will need to place your order again. We are not able to reinstate an order once the payment has been declined.

What is your returns policy? 

We want you to love your Cultured products, but, if you are not completely satisfied, please ensure your products are unused & unopened, then fill out the Contact Us form within 30 days of your purchase.

How long will it take to receive my refund? 

Once we have received your order, please allow a maximum of 10 days for your refund to be processed.

I can't see my question...

If you need help or would like to speak to us, we would love to hear from you.